Customer Success Associate

Customer Success Associate
Atlanta – Georgia | USA

We are looking for a Customer Success Associate to manage a client base of local and international clients and enable them to achieve optimal outcomes. The successful candidate will be required to communicate with clients regularly and assist with reporting and providing analysis of reports to clients.

You will be trained on and acquire in-depth system and product knowledge, to confidently support your client base and help them implement Tagmarshal successfully at their facility. 

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team.

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

Customer Success:

• Client relationship manager role with a heavy focus on helping customers drive improvement using the Tagmarshal system
• Regional specific focus
• Schedule and facilitate Continuous Improvement Plan with your client base
• Review data and identify applicable strategies to promote/implement continuous improvements at course
• Schedule and facilitate regular Customer Success meetings with your client base
• Follow up and reach out to existing clients marked for priority reach out
• Follow up on support-related client communication and hold Support accountable until resolution of queries
• Provide strategies and guidance to assist and promote achievement of Tagmarshal Awards
• Monitor changes in client behaviour in relation to system usage
• Support clients during season change-over and manage queries effectively while liaising with Operations
• Identify upsell opportunities based on client need or requirements
• Ensure client database is maintained accurately

Onboarding:

• Manage client relationship once handed over from Sales to Operations during Onboarding
• Manage client communication from start of onboarding to completion
• Manage onboarding timelines and liaise with Operations to ensure timelines are met
• Schedule client onboarding meetings 
• Flag low or no system usage during early system adoption phase with Operations and follow up with the course

Training:

• Ensure new clients are trained using the Tagmarshal Academy and follow up to completion
• Run live and/or online system training with new and existing clients as required
• Provide report on client training progress

Reporting:

• Identify the need for and provide clients with seasonal or regular reporting
• Interpret reports along with Data Analyst team to provide clients with insight
• Set up reporting discussions with clients and provide insight into performance and opportunities

Sales Liaison:

• Assist with developing Re-sign presentations along with Sales
• Liaise with Sales Reps regarding Tagmarshal’s KYC programme (Know your client)

Golf Experience:

• In-depth knowledge of golf (player or industry experience)
• Understanding of various roles at a golf course

Requirements:

• Driven and self-motivated 
• Strong time-management skills
• Previous experience with CRM system
• Good problem-solving skills
• Ability to work independently
• Outcomes-driven
• Analytical Skills
• Client-centred approach
• Conflict management skills

Relevant Experience:

• Graduate studies or equivalent
• Experience in Customer Service or Client Relationship Management (preferable)
• Knowledge of golf (required)
• Experience working with remote team (advantageous)

Please send us your CV

Customer Success Associate
Commencement: 1 Nov 2022
Contract: Full time
Work hours: 8.30AM – 5:00PM
Location: Atlanta, Georgia
Remuneration: Commensurate with qualifications and experience

SEND YOUR CV TO CAREERS@TAGMARSHAL.COM

Technical Support Specialist

Technical Support Specialist
City Centre – Cape Town | South Africa

We are looking for a Customer Success Technical Support Specialist to resolve customer queries and communicate with our local and international client base in a manner that enables them to achieve optimal outcomes. The successful candidate will also be required to communicate with clients regularly and assist with reporting and providing analysis of reports to clients.

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team.

You will be trained on and acquire in-depth system and product knowledge, to confidently resolve a variety of common requests and successfully identify type and severity of issue to ensure optimal escalation to other departments.

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

Customer Success:

• Manage and update our existing support ticketing system in our CRM tool
• Assist customers with Tagmarshal system questions and challenges as first line support and technical troubleshooting
• Identity type and severity of issue and escalate to other departments – when necessary
• Assist clients with set-up of Tagmarshal features
• Offer an extension of after hours and/or weekend support to our clients
• Provide Sales Partner with update of relevant course challenges and solutions
• Communicate by email and telephonically with clients to continuously deliver system value and build positive customer relations.
• Flag high-priority client tickets with Management as needed
• System adjustments as required by client or as a solution to client support challenge
• Device testing for local courses and supporting Atlanta team with testing
• Preemptive back-end monitoring of problem devices and incomplete rounds
• System cleanups
• Remote Technical Support to on-site technicians
• Start of season device testing
• End of season device deactivation

Client Relationship & Reporting:

• Follow up on support-related client communication until resolution of query
• Report to Management on monthly Support KPI’s and continuously achieve excellent results on Service Level Standards and resolution turnaround quality and time.
• Provide weekly reporting on challenges – open and pending Support tickets as well as high priority issues
• Provide reports to Sales Team on high priority client challenges

Golf Experience (Advantageous):

• In-depth knowledge of golf (player or industry experience)
• Understanding of various roles at a golf course

Requirements:

• Client-centered approach
• Excellent communication (written and verbal)
• Excellent organisational skills
• Driven and self-motivated 
• Strong time-management skills
• Previous experience with CRM system
• Good problem-solving skills
• Ability to work independently
• Outcomes-driven
• Analytical Skills

Relevant Education & Experience:

• Matric (required)
• Graduate studies or relevant technical support experience
• Min 2 year’s experience in Technical Support role
• Experience in Data Analysis and Reporting
• Knowledge of golf (advantageous)
• Experience working with remote team (advantageous)

Please send us your CV

Technical Support Specialist

Commencement: 1 Nov 2022
Contract: Full-time
Work hours: Shifts
Location: Cape Town CBD, South Africa
Remuneration: Commensurate with qualifications and experience

SEND YOUR CV TO CAREERS@TAGMARSHAL.COM

Hardware Technical Agent

Hardware Technical Agent
Atlanta – Georgia | USA

Tagmarshal Group, the leaders in Golf Course optimization, is looking for diligent, tech-savvy individuals to join its in-office team of operations experts. Successful applicants will become part of a dynamic fast-growing company based in Atlanta. The right candidates will need to exhibit good skills with mobile technology (Android-based cellphone and tablet knowledge), have some basic IT experience (setting up and provisioning IT based systems), have good communication skills and be able to diligently follow process guides whilst supporting Tagmarshal’s growing team of field technicians. Good problem-solvers are ideally suited. 

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

• Provision and configure mobile phones, tablets, PC’s and GPS devices with the required software, cellular sims, and configuration settings prior to shipping to customers
• Test and refurbish faulty units returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
• Responsible for quality checks on outgoing shipments in line with Tagmarshal standards 
• Follow standard operating procedures and accurately log all issues using the CRM system
• Work responsibly with or without direct supervision and update actions in CRM system
• Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
• Must be able to work closely with peers and management in the organization to ensure that high-quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
• Extended hours and weekend hours may be required only when necessary and will be communicated by management

Qualifications:

• High School Diploma (Required)
• Qualification in relevant field or relevant work experience (Advantageous)

Work Experience:

• Experience in desktop/laptop/tablet setup, configuration and software repair (Advantageous)

Skills:

• Computer-literate
• Experienced in MS Office suite of products
• Excellent problem-solving and critical thinking skills
• Ability to troubleshoot various types of devices efficiently
• Detail-oriented
• Good organization, time management and prioritization
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills
• Ability to work, prioritize and make decisions independently in a fast-paced production environment
• Ability to independently analyze and solve routine hardware and software issues
• Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
• Become a mindful ambassador to Tagmarshal’s world class brand and its culture

Please send us your CV

Hardware Technical Agent
Commencement: Immediately
Contract: Full time
Work hours:  9:00 to 17:00 – depending on operational requirements.
Location: Atlanta, Georgia
Remuneration: Commensurate with qualifications and experience

SEND YOUR CV TO CAREERS@TAGMARSHAL.COM

Low Voltage Technician (Technical Support Skills Required)

Low Voltage Technician (Technical Support Skills Required)
City Centre – Cape Town | South Africa

Tagmarshal Group is looking for an experienced low-voltage provisioning and hardware installation Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Cape Town area. The right candidate will be computer-literate, have IT experience and 1 to 2 years’ experience in low-voltage hardware configuration, installations, field maintenance and repair.  This is a technical position and only individuals with the necessary skills and experience need apply. 

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

• Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
• Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required
• Test, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
• Responsible for quality checks on all dispatched hardware in line with Tagmarshal standards 
• Troubleshoot hardware and system issues to find permanent, practical solutions
• Follow standard operating procedures and accurately log all issues using the CRM system
• Work responsibly with or without direct supervision and update actions in CRM system
• Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
• Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
• Perform Hardware installations at client premises as and when required
• May be required to travel and work extended hours and weekends

Skills:

• Computer-literate
• Excellent problem-solving and critical thinking skills
• Ability to troubleshoot various types of devices efficiently
• Detail-oriented
• Good organization, time management and prioritization
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills
• Ability to work, prioritize and make decisions independently in a fast-paced production environment
• Ability to independently analyze and solve routine hardware and software issues
• Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
• Become a mindful ambassador to Tagmarshal’s world class brand and its culture

Please send us your CV

Low Voltage Technician (Technical Support Skills Required)
Commencement: Immediately
Contract: Full time
Work hours: 8:00am – 5:00pm & shift work (Flexible hours and travel as required)
Location: Cape Town CBD, South Africa
Remuneration: Commensurate with qualifications and experience

SEND YOUR CV TO CAREERS@TAGMARSHAL.COM

Logistics and Inventory Controller

Logistics and Inventory Controller
City Centre – Cape Town | South Africa

We are looking for a Logistics and Inventory Controller to manage our Logistics and Inventory process. The successful candidate will also be required to manage stock across our Global Warehouses.

You will be trained on and acquire in-depth system and product knowledge, to confidently manage the logistics and inventory process. 

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team.

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

Logistics & Inventory Management

• Strategically plan and manage logistics, warehouse, transportation 
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Organizing warehouse, label goods, plot routes, and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeline targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements
• Selecting carriers and negotiating contracts and rates
• Planning and monitoring inbound and outgoing deliveries
• Researching ideal shipping techniques, routing, and carriers
• Working with other departments to incorporate logistics with company procedures and operations
• Evaluating budgets and expenditures

Stock Control:

• Forecasting supply and demand to prevent overstocking and running out-of-stock (OOS)
• Submitting purchase details (vendors information, purchase orders, invoices and pricing) to internal databases
• Placing orders to replenish merchandise as needed
• Track shipments and address any delays
• Oversee storage of products, particularly of fragile items
• Evaluate suppliers’ offers and negotiate profitable deals
• Coordinate monthly inventory audits and annual stock take.
• Liaise with warehouse staff and other internal teams to test products’ quality (status upon delivery and storage conditions)
• Keep updated inventory records (including daily shipments)
• Work closely with remote teams to cross-check stock received and assigned

Reporting:

• Present monthly KPI reporting on stock control and logistics
• Provide weekly reporting back to Ops & Finance Teams regarding stock levels and finance requirements
• Provide budget report on regular basis on stock spend
• Provide forecasts on stock requirements ahead of season

Requirements:

• Team-focused approach
• Analytical Skills
• Excellent communication (written and verbal)
• Excellent organizational skills
• Driven and self-motivated 
• Strong time-management skills
• Previous experience with CRM and inventory management systems
• Good problem-solving skills
• Ability to work independently
• Outcomes-driven

Relevant Education and Experience:

• Matric (required)
• Graduate studies or relevant Logistics/Warehousing experience
• Min 4 year’s experience in Logistics, Warehousing and/or Stock Control
• Experience working with remote team (advantageous)

Please send us your CV

Logistics and Inventory Controller
Commencement: Immediately
Contract: Full time
Work hours: 8AM to 5PM with flexible working hours as required
Location: Cape Town CBD, South Africa
Remuneration: Commensurate with qualifications and experience

SEND YOUR CV TO CAREERS@TAGMARSHAL.COM

Picker Packer

Picker Packer
Atlanta – Georgia | USA

We are looking for a Picker Packer to join our dynamic team.

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team.

You will be trained on product knowledge and how to use our stock system.

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

• Scan inventory items using a handheld scanner to identify the item and its price
• Pick  and pack products based on daily orders
• Stock shelves with new inventory items and remove outdated merchandise in line with inventory management process
• Pull items from shelves to be shipped to customers
• Interact with coworkers to ensure orders are processed correctly
• Load and unload trucks with products and supplies
• Complete incoming inventory and outgoing shipment data in CRM system
• Meet specifics of customer orders in a timely manner
• Keep products separated, organized and in good rotation
• Monitor product quality frequently, reporting problems to mitigate safety issues
• Adopt a  continuous improvement mindset and assists in identifying opportunities to improve processes
• Follow work safe practices
• Maintain a clean, sanitary, and safe work area
• Perform other duties as assigned

Qualifications:

• High School Diploma (Required)

Work Experience:

• Relevant warehouse experience

Skills:

• Computer-literate
• Experienced in MS Office / Google Suite of Products
• Detail-oriented
• Good organization, time management and prioritization
• Effective communication skills, including speaking and writing
• Ability to work independently

Please send us your CV

Picker Packer
Commencement: Immediately
Contract: Full time
Work hours: 8AM to 5PM with flexible working hours as required
Location: Atlanta, Georgia
Remuneration: Commensurate with qualifications and experience

SEND YOUR CV TO CAREERS@TAGMARSHAL.COM