ABOUT THE WEBINAR

Webinar Topic:
How Sand Valley is taking player experience to the next level, while optimizing efficiency.

Expert Guest:
Derek Guzman, PGA Head Golf Professional, Sand Valley

ABOUT THE WEBINAR

Topic: How Scenic Hills uses technology to exceed members’ & guests’ on-course expectations, while improving efficiency.
Expert Guest: Leo Lynn, Owner, Scenic Hills
Sponsored by Tagmarshal, in partnership with GBN

Join Expert Guest Bodo Sieber, CEO, Tagmarshal on New England’s Empower Hour, as he shares insights into why 84% of course owners and 74% of players rate pace and flow of play as critical to the player experience. Learn about which tools and processes leading courses are putting in place, to create memorable player experiences for their golfers.

Find out what you can do to turn this into an asset at your course!

Watch the full Empower Hour HERE:

What you will learn:

1. An introduction to Tagmarshal: 3:45 – 05:00
2. Measuring the player experience: 09:10 – 15:20
3. The player journey & insights from data: 15:20 – 22:50
4. How average round time can mislead operators: 27:20 – 29:00
5. The various Tagmarshal hardware options: 29:00 – 32:10
6. How the Tagmarshal system works: 32:10 – 36:00
7. Deep dive into dynamic goal times: 38:30 – 44:10
8. How the system reduces labor & generates additional revenue: 44:10 – 50:10

Live Q&A with the audience at the end of the Empower Hour.

Visit tagmarshal.com/demo or email contact@tagmarshal.com to book a live demo or to learn more.

The National Golf Course Owners Association (NGCOA) is back with Episode 9 of The Golf Business podcast, hosted by Michael Williams, with their last Owner to Owner segment of 2022.

Michael welcomes Bodo Sieber, CEO of Tagmarshal, recently featured in the Golf Inc Magazine as one of the 9 Most Innovative People in Golf.

This is what Sieber had to say:

“I think it’s great to see that course owners and managers are aligning with what their customers and golfers are saying is important to them and that they’re paying attention to those key player experience factors.”

Listen to the interview below (25 minutes):

Watch the original video here.

Visit tagmarshal.com/demo or email contact@tagmarshal.com to book a live demo or to learn more.

Customer Success Junior Data Analyst

Customer Success Junior Data Analyst
City Centre – Cape Town | South Africa

We are looking for a Junior Data Analyst to collect and collate relevant data and build reports for clients and internal use. The successful candidate will be able to interpret statistics, find trends in the data, write reports, and data visualisation . They will be required to provide reporting to the Customer Success Associates and provide analysis of reports to the team for client presentations.

You will be trained on and acquire in-depth system and product knowledge, to confidently support your team and help them utilisethe reporting forthe successful implementation of Tagmarshal at client facilities. 

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within theirteam.

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

Reporting:

• Manage and carry out analysis of agreed data
• Reporting (content and format as agreed) on a regular basis and as required
• Develop strategic plans for data analysis that include strategy to achieve agreed targets, and effective planning
• Assist with the development and preparation of the organisation’s data strategy and general business planning
• Maintain contact with key stakeholders and external clients relating to data issues
• Maintain accurate data and other associated records and activities
• Use tools to extract data from primary and secondary sources
• Removing corrupted data and fixing coding errors and related problems
• Developing and maintaining databases, data systems – reorganising data in a readable format 
• Performing analysis to assess quality, relevance and accuracy of data
• Filter Data by reviewing reports and performance indicators to identify and correct code problems
• Using statistical tools to identify, analyse, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
• Analysing local, national, and global trends that impact both the organisation and the industry
• Preparing reports for the management stating trends, patterns, and predictions using relevant data
• Working with Senior Data Analyst, developers and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. 
• Preparing monthly KPI data for CS team

Customer Success:

• Support CS Associates by providing reporting to help customers drive improvement using the Tagmarshal system
• Ensure client database is maintained accurately

Golf Experience:

• In-depth knowledge of golf (player or industry experience)
• Understanding of various roles at a golf course

Requirements:

• Critical thinking
• Excel (required)
• SQL and/or Python (advantageous)
• Data visualisation skills
• Driven and self-motivated 
• Strong time-management skills
• Previous experience with CRM system (advantageous)
• Good problem-solving skills
• Ability to work independently
• Outcomes-driven
• Client-centred approach
• Communication skills

Relevant Experience:

• BSc – Computer Science, Statistics, Mathematics or equivalent (required)
• Experience in data analysis (required)
• Knowledge of golf (required)
• Experience working with remote team (advantageous)

Please send us your CV

Customer Success Junior Data Analyst
Commencement: 1 Nov 2022
Contract: Full time
Work hours: 8:00am – 5:00pm
Location: Cape Town CBD, South Africa
Remuneration: Commensurate with qualifications and experience

SEND YOUR CV TO CAREERS@TAGMARSHAL.COM

Customer Success Associate

Customer Success Associate
City Centre – Cape Town | South Africa

We are looking for a Customer Success Associate to manage a client base of local and international clients and enable them to achieve optimal outcomes. The successful candidate will be required to communicate with clients regularly and assist with reporting and providing analysis of reports to clients.

You will be trained on and acquire in-depth system and product knowledge, to confidently support your client base and help them implement Tagmarshal successfully at their facility. 

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is accountable, keen to learn, adheres to high quality standards and executes on results and plans within his or her team.

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

Customer Success:

• Client relationship manager role with a heavy focus on helping customers drive improvement using the Tagmarshal system
• Regional specific focus
• Schedule and facilitate Continuous Improvement Plan with your client base
• Review data and identify applicable strategies to promote/implement continuous improvements at course
• Schedule and facilitate regular Customer Success meetings with your client base
• Follow up and reach out to existing clients marked for priority reach out
• Follow up on support-related client communication and hold Support accountable until resolution of queries
• Provide strategies and guidance to assist and promote achievement of Tagmarshal Awards
• Monitor changes in client behaviour in relation to system usage
• Support clients during season change-over and manage queries effectively while liaising with Operations
• Identify upsell opportunities based on client need or requirements
• Ensure client database is maintained accurately

Onboarding:

• Manage client relationship once handed over from Sales to Operations during Onboarding
• Manage client communication from start of onboarding to completion
• Manage onboarding timelines and liaise with Operations to ensure timelines are met
• Schedule client onboarding meetings 
• Flag low or no system usage during early system adoption phase with Operations and follow up with the course

Training:

• Ensure new clients are trained using the Tagmarshal Academy and follow up to completion
• Run live and/or online system training with new and existing clients as required
• Provide report on client training progress

Reporting:

• Identify the need for and provide clients with seasonal or regular reporting
• Interpret reports along with Data Analyst team to provide clients with insight
• Set up reporting discussions with clients and provide insight into performance and opportunities

Sales Liaison:

• Assist with developing Re-sign presentations along with Sales
• Liaise with Sales Reps regarding Tagmarshal’s KYC programme (Know your client)

Golf Experience:

• In-depth knowledge of golf (player or industry experience)
• Understanding of various roles at a golf course

Requirements:

• Driven and self-motivated 
• Strong time-management skills
• Previous experience with CRM system
• Good problem-solving skills
• Ability to work independently
• Outcomes-driven
• Analytical Skills
• Client-centred approach
• Conflict management skills

Relevant Experience:

• Graduate studies or equivalent
• Experience in Customer Service or Client Relationship Management (preferable)
• Knowledge of golf (required)
• Experience working with remote team (advantageous)

Please send us your CV

Customer Success Associate
Commencement: 1 Nov 2022
Contract: Full time
Work hours: 8:00am – 5:00pm
Location: Cape Town CBD, South Africa
Remuneration: Commensurate with qualifications and experience

SEND YOUR CV TO CAREERS@TAGMARSHAL.COM